At FundLink, we provide educational content focused on financial literacy and planning awareness. Since our services primarily involve digital materials and informational resources, all purchases are considered final and non-refundable.
This Return & Refund Policy explains the conditions under which refunds may or may not be granted. By using our website, you agree to these terms.
1. General Refund Policy
Due to the nature of digital content, all purchases are non-refundable unless there is a specific issue covered under this policy. Refunds will not be issued for:
Failure to use the service due to reasons unrelated to FundLink.
Change of mind or mistaken purchases after accessing the content.
Dissatisfaction with general information provided, as FundLink offers educational materials and does not guarantee specific results.
Refunds may be granted in limited circumstances, such as:
Duplicate payments made in error.
Technical issues preventing access to purchased content that FundLink is unable to resolve.
Incorrect charges or billing errors directly caused by FundLink.
Refund requests must be submitted within 14 days of the purchase date.
2. Cancellation Policy
2.1. Cancellation by the Customer
Users may cancel subscription-based services at any time before the next billing cycle.
Cancellations requested after a billing cycle has started will not qualify for a refund.
Users who purchase one-time access to digital content will not be eligible for a refund once the content has been accessed.
2.2. Cancellation by FundLink
FundLink reserves the right to cancel access to its content under the following conditions:
Violation of our Terms & Conditions.
Unauthorized use of content, such as redistribution or commercial exploitation.
Fraudulent activity related to payment methods or account access.
If FundLink cancels a service due to internal technical issues, users may be eligible for a refund based on the circumstances.
3. Refund Request Process
To request a refund, users must follow these steps:
Submit a Refund Request – Send an email to [email protected] with:
Full name and contact details.
Date of purchase and transaction ID (if available).
Reason for the refund request.
Processing Time – FundLink will review the request within 7 business days.
Approval or Rejection – If approved, the refund will be processed within 10 business days via the original payment method. If rejected, the user will receive a clear explanation of why the refund was denied.
Bank Processing Time – Refunds may take additional time to appear in the user’s account, depending on their financial institution.
4. Non-Refundable Services
The following services are strictly non-refundable:
Completed financial education courses, digital materials, or webinars.
Subscription fees if the service period has already started.
Any service that has been delivered in full according to the described terms.
5. Dispute Resolution
If you disagree with a refund decision, you may escalate your request by contacting our support team at [email protected].
FundLink will assess the request based on our Terms & Conditions and applicable consumer protection laws in South Africa.
If a resolution cannot be reached, the matter will be handled in accordance with South African consumer protection laws.
6. Chargebacks and Unauthorized Transactions
If you believe a charge on your account is unauthorized, please contact FundLink before initiating a chargeback.
If a chargeback is initiated without prior communication, FundLink reserves the right to dispute the claim if the service was provided as described.
FundLink will cooperate with financial institutions in resolving disputes fairly and transparently.
7. Contact Information
For all refund-related inquiries, please contact:
FundLink
Address: Commercial Rd, Sidwell, Gqeberha, 6061, South Africa
Phone: +27 415 410 112
Email: [email protected]